Help & FAQ

Shipping costs are calculated based on your delivery location and order value.

Germany

• Free shipping on orders over €29
• €4.90 shipping fee for orders below €29

Other EU Countries

• Free shipping on orders over €49
• €8.50 shipping fee for orders below €49

All shipping rates include VAT.

Heavy goods (boxing bags)

Due to their size and weight, boxing bags are excluded from our free shipping offer, regardless of order value.

• Germany: €50 shipping fee per boxing bag
• German Islands: €250 shipping fee per boxing bag

If you're ordering multiple boxing bags or require shipping outside the regions listed above, please contact us for a custom shipping quote.

We currently deliver within the European Union to the following countries:

Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, and Cyprus.

All orders are shipped with DHL. After the order has been dispatched you will be provided with a tracking link by e-mail.

Unless stated otherwise in the product description, delivery takes approximately:

• 1–3 business days within Germany
• 3–6 business days to other EU countries

Please note: Deliveries are not carried out on Sundays or public holidays.

If your order includes items with different delivery times, we will ship them together unless otherwise agreed. In this case, the overall delivery time will be based on the item with the longest estimated delivery period.

If for any reason you're not happy with your order, you have the right to return it within 30 days without providing any reason for the return.

The 30-day return period begins when:

• you (or someone you've designated, other than the carrier) receive your goods;
• when you receive the last item in your order if it was shipped in separate parcels; or
• when you receive the last part of your order if it was delivered in multiple shipments.

We want returns to be as simple as possible. A free return label is included with your order. If you wish to return an item, please send it back within 30 days of receiving your order by handing the parcel to the designated carrier.

Returns made using the included return label are generally free of charge.

Please note that heavy or oversized items, such as boxing bags, may incur additional return shipping charges due to their size and weight. In some cases, these charges may be similar to the original shipping costs paid for delivery.

If you have any questions about a return, our customer support team will be happy to assist you.

Refunds are processed once your return has been received and inspected by our returns team. We do not issue refunds before the returned items arrive at our warehouse.

After your return has been approved, your refund will be issued using the same payment method used for the original purchase, unless otherwise agreed.

While refunds may take up to 14 days from the date we receive your return, most refunds are processed within 5 business days.

Please note that any additional charges for expedited or non-standard delivery methods are non-refundable. Once your refund has been processed, the time it takes to appear in your account may vary depending on your payment provider.

Yes, items bought during a sale can still be subject to a return.

At this time, we do not offer direct exchanges.

If you would like a different size or color of a product you have ordered, simply return the item you purchased originally and place a new order for the desired item.

Once we receive and process your return, a refund will be issued according to our return policy. While this process differs from a traditional exchange, it allows us to process requests more quickly and ensures the availability of the item you want.

We offer a variety of secure payment options for customers within Germany and across the EU.

Express Checkout

• PayPal
• Apple Pay
• Google Pay

Standard Checkout

• PayPal
• Klarna
• Credit & Debit Cards (Visa, Mastercard, American Express, UnionPay, Maestro)

All payments are processed securely through our trusted payment partners.

If your order has not yet been shipped, we may be able to modify or cancel it. Please contact our customer support team as soon as possible, and we will do our best to assist you.

Once an order has been dispatched, it can no longer be changed or cancelled. In this case, you may return the order in accordance with our return policy.

Yes — your security is important to us, and all transactions are processed through Shopify's secure checkout system.

Our checkout is protected by:

• SSL encryption to safeguard your personal and payment information;
• PCI DSS Level 1 compliance, the highest industry standard for payment security;
• Advanced fraud detection and monitoring;
• 3D Secure authentication for eligible card payments.

These measures help ensure that your shopping experience is safe, secure, and protected from unauthorized transactions.

You can find our size guide on each product page by clicking the Size Guide link located near the size selector.

For a complete overview of all sizing charts, visit our Sizing Guide page. If you're between sizes or need help finding the best fit, feel free to contact us and we'll be happy to assist.

We regularly restock our most popular items, but restock dates can vary depending on demand and production schedules.

If you have questions about a specific item, feel free to contact us and we'll do our best to provide an update.

Each item includes a care label with specific washing and care instructions. We recommend following the label guidelines to keep your apparel or gear looking and performing its best.

The materials used in each product are listed on the product page under the item description. If you have any questions about a specific material or need additional details, feel free to contact us.

We respect your privacy and give you control over your personal information.

Marketing emails

To stop receiving promotional emails, click the "Unsubscribe" link at the bottom of any marketing email. Please allow a few days for the change to take effect.

Even if you unsubscribe from marketing messages, we may still send essential service communications related to your orders, payments, shipments or returns.

Accessing, updating, or deleting your data

You may contact our support team to request:

• Access to the personal data we hold about you
• Correction of inaccurate information
• Deletion of your personal data (subject to legal and operational requirements)
• Restriction or objection to certain processing activities
• A copy of your data, where applicable

Keep in mind that anonymized order history is retained for tax and accounting purposes.